> ## Documentation Index
> Fetch the complete documentation index at: https://docs.porcia.org/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription Management

> Manage your Porcia subscription, payment method, and invoices.

Everything billing-related lives at **Settings → Billing**. Only workspace admins can view or change billing settings.

## Current subscription

The billing overview shows:

* Plan name and billing cycle (monthly or annual)
* Active directory user count (what you're currently billed on)
* Monthly or annual cost
* Next billing date
* Trial status (if still in trial)

## Viewing active user count

To see exactly which users are counted toward your bill:

1. Go to **Settings → Billing → Usage**
2. View the active user count broken down by connected identity provider
3. See the per-provider breakdown and total

If the count looks higher than expected, check whether there are suspended or deprovisioned users still appearing as active in your IdP.

## Changing billing cycle

Switch between monthly and annual billing:

1. Go to **Settings → Billing → Subscription**
2. Click **Change Billing Cycle**
3. Review the cost difference (annual saves \~17%)
4. Confirm

Switching to annual: you're charged the full annual amount immediately, prorated for any remaining monthly period.
Switching to monthly: takes effect at the next renewal.

## Updating payment method

1. Go to **Settings → Billing → Payment Method**
2. Click **Update**
3. Enter new card details
4. Save

The new method is used for the next charge immediately.

### Payment failures

If a payment fails:

* Porcia retries automatically over 14 days (retry at 3, 7, and 14 days)
* You receive an email notification on each failure
* Access remains active during the retry window
* If all retries fail, the subscription is suspended until payment is updated

To resolve: update your payment method at **Settings → Billing → Payment Method**, then click **Retry Payment**.

## Invoices

View and download all past invoices:

1. Go to **Settings → Billing → Invoices**
2. Click any invoice to view the PDF
3. Click **Download** to save
4. Click **Email** to send a copy to your accounting team

### Auto-forwarding invoices

Set up automatic invoice forwarding to your finance team:

1. **Settings → Billing → Invoice Settings**
2. Add one or more email addresses
3. All future invoices are CC'd to those addresses automatically

## Upgrading to Enterprise

If you're approaching 2,000 active directory users or need custom terms:

1. Contact [sales@porcia.org](mailto:sales@porcia.org)
2. We'll review your usage and provide a custom quote
3. Migration from Standard to Enterprise is seamless — no data loss or downtime

## Cancelling your subscription

1. Go to **Settings → Billing**
2. Click **Cancel Subscription**
3. Select a cancellation reason (helps us improve)
4. Confirm

After cancellation:

* Access continues until end of the current billing period
* Data is retained for 30 days
* After 30 days, all data is permanently and irreversibly deleted

**Export your data before cancelling** — go to **Settings → Data → Export** to download a full workspace export.

### Reactivating

If you cancel and change your mind within 30 days:

1. Log back in
2. Go to **Settings → Billing**
3. Click **Reactivate**
4. Choose a plan and enter payment info

All your data will be intact.

## Billing support

For billing questions not answered here:

* Email: [billing@porcia.org](mailto:billing@porcia.org)
* Response time: within 1 business day
* For urgent issues, use the in-app chat and mark it as billing-related

## Next steps

<CardGroup cols={2}>
  <Card title="Plans & pricing" icon="tag" href="/billing/plans">
    Plan details and pricing breakdown
  </Card>

  <Card title="Team management" icon="users" href="/workspace/team-management">
    Manage workspace members
  </Card>
</CardGroup>