Subscription Management

Everything billing-related lives at Settings → Billing. Only workspace admins can view or change billing settings.

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Current subscription

The billing overview shows:

• Plan name and billing cycle (monthly or annual)
• Active directory user count (what you’re currently billed on)
• Monthly or annual cost
• Next billing date
• Trial status (if still in trial)

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Viewing active user count

To see exactly which users are counted toward your bill:

1. Go to Settings → Billing → Usage
2. View the active user count broken down by connected identity provider
3. See the per-provider breakdown and total

If the count looks higher than expected, check whether there are suspended or deprovisioned users still appearing as active in your IdP.

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Changing billing cycle

Switch between monthly and annual billing:

1. Go to Settings → Billing → Subscription
2. Click Change Billing Cycle
3. Review the cost difference (annual saves ~17%)
4. Confirm

Switching to annual: you’re charged the full annual amount immediately, prorated for any remaining monthly period. Switching to monthly: takes effect at the next renewal.

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Updating payment method

1. Go to Settings → Billing → Payment Method
2. Click Update
3. Enter new card details
4. Save

The new method is used for the next charge immediately.

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Payment failures

If a payment fails:

• Porcia retries automatically over 14 days (retry at 3, 7, and 14 days)
• You receive an email notification on each failure
• Access remains active during the retry window
• If all retries fail, the subscription is suspended until payment is updated

To resolve: update your payment method at Settings → Billing → Payment Method, then click Retry Payment.

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Invoices

View and download all past invoices:

1. Go to Settings → Billing → Invoices
2. Click any invoice to view the PDF
3. Click Download to save
4. Click Email to send a copy to your accounting team

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Auto-forwarding invoices

Set up automatic invoice forwarding to your finance team:

1. Settings → Billing → Invoice Settings
2. Add one or more email addresses
3. All future invoices are CC’d to those addresses automatically

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Upgrading to Enterprise

If you’re approaching 2,000 active directory users or need custom terms:

1. Contact sales@porcia.org
2. We’ll review your usage and provide a custom quote
3. Migration from Standard to Enterprise is seamless — no data loss or downtime

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Cancelling your subscription

1. Go to Settings → Billing
2. Click Cancel Subscription
3. Select a cancellation reason (helps us improve)
4. Confirm

After cancellation:

• Access continues until end of the current billing period
• Data is retained for 30 days
• After 30 days, all data is permanently and irreversibly deleted

Export your data before cancelling — go to Settings → Data → Export to download a full workspace export.

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Reactivating

If you cancel and change your mind within 30 days:

1. Log back in
2. Go to Settings → Billing
3. Click Reactivate
4. Choose a plan and enter payment info

All your data will be intact.

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Billing support

For billing questions not answered here:

• Email: billing@porcia.org
• Response time: within 1 business day
• For urgent issues, use the in-app chat and mark it as billing-related

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Next steps