Subscription Management

Billing lives at Settings → Billing. Only workspace admins can view or change billing settings.

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Current subscription

The billing page shows your plan, subscription status, and trial status if you’re still in a trial. If your subscription is set to cancel, the page shows the date it ends.

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Manage billing in the portal

Porcia’s billing is handled by Dodo Payments. From Settings → Billing, open the billing portal to:

• Update your payment method
• View and download invoices
• Change your billing cycle
• Cancel your subscription

Porcia never stores card details.

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Active user count

Your bill is based on the active users in your connected identity providers. If the count looks higher than expected, check for suspended or deprovisioned users that still appear as active in your identity provider, or contact [email protected] for a breakdown.

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Upgrading to Enterprise

If you’re approaching 2,000 active directory users or need custom terms, contact [email protected] for a custom quote. Your workspace data stays in place when you move to Enterprise.

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Cancelling your subscription

Cancel from the billing portal in Settings → Billing. After cancellation:

• Access continues until the end of the current billing period
• Workspace data is then kept for 30 days in case you resubscribe
• After that, the workspace is suspended. Support can restore it for 90 days, and its data is then permanently deleted

Export your data before cancelling. You can download apps, findings, OAuth grants, pulses, and audit logs from their pages.

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Reactivating

Contact [email protected] to reactivate. Support can confirm what data is still available before you do.

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Billing support

For billing questions not answered here, email [email protected] or use the in-app chat.

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Next steps